Privacy Policy

We use the information we collect about you to ensure you receive a personalised experience of the services you have requested from us. In order to provide the best service we can we need to collect and store information about you and the services we have provided to you

What information do we collect and store?


When you browse our website we collect information on what pages you are viewing. This helps us to analyse trends and to create better content based on what our customers view. Small files called cookies are written back to your web browser to help us identify each single visit to the web site. These files are only readable by the web site that set them and yourself.

When you buy goods or services from us we will collect and store certain personal information to allow us to process and fulfill your orders and to notify you of your order status.

We will ask for your telephone number which enables us to contact you urgently if there is a problem with your order such as a product recall.

How do we use it?

We may occasionally use the information we collect to notify you about important functionality changes on the web site and promotions we think you'll find valuable. You may notify us that you do not wish to receive this promotional information by following the instructions on the emails you receive.

Your telephone number or email address may be used to contact you about your order or related services. Your personal details will not be passed on to any 3rd parties and used for anything besides the purpose of arranging and communicating with you the details of your order, availability, or new services and products.

Your Consent

By using our Web site, you consent to the collection and use of information you submit by Bonsai Biotics Ltd for the purposes described above. If we decide to change our data protection policy, we will post those changes on this page so that you are always aware of what information we collect, and how we use it

Payment information

We only accept online payments through PayPal, a well-known, trusted, and secure way to make payments over the Internet.

When making a payment you are temporarily transferred from our site to the secure PayPal web site. we DO NOT receive or store your private financial information.

All sections of that request any personal information utilise data encryption using Hypertext Transfer Protocol over Secure Socket Layer (HTTPS). This provides an extremely high reliability index that data you send to us has not been read or modified in transit.

We do not store sensitive information (such as your account password) in clear text. Instead, we store a one-way "hash" of the data that cannot be reversed. Authentication is made by applying the same hash to the credentials you supply to us and comparing the result. To this end, we cannot read your sensitive data and our servers can only set a new password for you - not inform you of your current one.