Delivery Information

At Bonsai Biotics we want to make shopping for your premium supplements more economical therefore we offer FREE standard shipping within the UK.

We also deliver to several countries across the world and we offer subsidised delivery rates on international orders. If your order is above £100 we will provide FREE international shipping to your country.

Please note that Bonsai Bioticshas no control over Customs in various countries. If your shipment gets held up in Customs (very rare), we will do our utmost to have it released. It is your responsibility to pay duties, VAT etc on foreign orders. If the shipment does come back to us, you will be credited back your money, minus our shipping and admin costs. Having said that Bonsai Biotics, has sent packages worldwide without any problems.

If you are an International customer please contact us at:

info@bonsai-biotics.com, before you place your order so we can recommend the best course of action to fulfil your order.

Please make sure you are going to be in at the delivery address, which can be any address of your choice, specified at checkout. Please note that for security reasons, this address will need to be an address "relevant" to you. All goods shipped will require a signature upon receipt. If you are not in, a card should be left for you to collect your goods from your local depots. If you have placed an order and have not received it within a maximum of 14 days, please get in touch with us. Before signing for your goods make sure all items are in the box. No liability will be accepted later. Uncollected or returned goods from the post office or courier depot.will incur a re-shipping and admin charge. If you want to cancel, exchange or refund anything, we will gladly do so under our Terms and Conditions.